1. What is VoIP?
  2. Why should I use VoIP?
  3. How do I use VoIP?
  4. What do I need to use VoIP?
  5. What is an ATA?
  6. Do I need to purchase and ATA?
  7. Do I need to have an ATA for each phone?
  8. How do I install/configure my ATA?
  9. What is an IP phone?
  10. I receive internet access from another service provider. Can I subscribe to your service and still keep my current internet service provider?
  11. I have a phone number for my DSL connection. Do I need to cancel that number to use VoIP?
  12. Can I keep my current phone number?
  13. Can I use my fax machine with the VoIP service?
  14. If I loose power or the internet, will I also loose phone service?
  15. Will there be any extra service charges on my bill?
  16. What is considered an "On-Net Call"?

Q. What is VoIP?
A. VoIP stands for voice over IP (internet protocol). It is a technology that allows you to make telephone calls via the internet.

Q. Why should I use VoIP?
A. With VoIP, your costs for telephone service are significantly lower, the number of available features are greater and the quality is better.

Q. How do I use VoIP?
A. You would use VoIP to make telephone calls just like you do with your current telephone services. The only difference is that your telephone is using the internet to complete the call. You can use a traditional telephone or the newer IP phones to make VoIP calls. Traditional telephones are not internet ready, so you must use an ATA with the traditional telephone in order to place a phone call via the internet.

Q. What do I need to use VoIP?
A. In order to use VoIP services, you need to have internet access and an IP enabled phone. An Analog Telephone Adapter (ATA) is used to convert a traditional analog telephone to an IP enabled phone; therefore, allowing you to use your current telephone with the VoIP services instead of purchasing a new IP phone.

Q. What is an ATA?
A. An ATA is an analog telephone adapter. It converts an analog telephone (traditional phones) into a phone that can be used on the internet (IP phone).

Q. Do I need to purchase and ATA?
A. Only if you want to use a traditional phone. If you have an IP phone or want to purchase an IP phone, then you do not need to purchase an ATA.

Q. Do I need to have an ATA for each phone?
A. No. You only need one port per phone line. If you have 2 phone numbers in your premise, then you could purchase an ATA with at least 2 ports, one for each phone number. ATA's come with up to 24 ports.

Q. How do I install/configure my ATA?
A. For information on how to configure your ATA for our services, link to support documentation for technical and copnfiguration information for your ATA model.

Q. What is an IP phone?
A. An IP phone is a telephone that is used as a network device. The telephone comes ready to be plugged into your network.

Q. I receive internet access from another service provider. Can I subscribe to your service and still keep my current internet service provider?
A. Yes. The only requirement for VoIP services is to have high speed internet access.

Q. I have a phone number for my DSL connection. Do I need to cancel that number to use VoIP?
A. No. You will need the phone number to establish your internet connection via DSL. An internet connection is required for VoIP services.

Q. Can I keep my current phone number?
A. Yes. All numbers are portable. You can keep your current phone with any service provider.

Q. Can I use my fax machine with the VoIP service?
A. Yes. You can use your fax machine with the VoIP services.

Q. If I loose power or the internet, will I also loose phone service?
A. No. Our service provides a feature that if there is an outage due to power or the internet is unavailable, then you can still receive your phone calls.

Q. Will there be any extra service charges on my bill?
A. No. There are no hidden fees. We are required by law to charge for taxes and the universal access fee.

Q. What is considered an "On-Net Call"?
A. An "On-Net" call is when you call another user who has VoIP services.